How It Works
Bay Prints · Hout Bay
Ordering a print from Bay Prints is simple — you don't need to know anything about printing. Send us your photo, tell us what size you'd like, and we take care of everything. Here's exactly what happens from start to finish.
From order to your wall
Step 01
Choose your paper and size
Browse our papers and pick the size that suits your wall and your budget. Not sure which paper to choose? Our Our Papers page explains each one in plain language — or just send us a message and we'll advise based on your photo.
Step 02
Send us your photo
After ordering, email your photo to info@bayprints.co.za with your order number in the subject line. We accept photos from your phone, your camera, or your computer — just send the original file, not a screenshot or a compressed version.
Step 03
We check your file personally
Every file is reviewed by a professional photographer — not a machine — before we print anything. We check that your photo will print well at the size you've chosen. If anything needs attention we'll contact you first. We never print a file we're not happy with.
Step 04
Printed with care
Your print is produced on a professional Canon imagePROGRAF PRO-1000 using archival pigment inks. We then let every print rest for a few hours before packaging — this is important for ink stability and long-term colour accuracy. Archival quality means your print is built to last: rated for 60+ years on display, and well over a century stored in an album or portfolio.
Step 05
Carefully packaged
Smaller prints are flat-packed between protective tissue and rigid board. Larger prints are rolled in a sturdy tube. Deckled edge prints are always flat-packed — never rolled — to protect the paper edges.
Step 06
Delivered or collected within 48 hours
From the moment we receive your file, your print is ready within 48 hours. Choose delivery to your door across the greater Cape Town area, or collect from our studio in Hout Bay by appointment.
Delivery and collection
Cape Town
Door delivery
We deliver carefully to your door across the greater Cape Town area. R100 within 30 km of Hout Bay, R180 for outer areas — free on orders over R999 (R1,499 for outer areas).
Hout Bay
Studio collection
Collect from our Hout Bay studio by appointment. See the papers in person, meet the printer, and take your print home the same day.
Common questions
Can I use a photo from my phone?
Yes — for A4 and A3 a phone photo works well. For A2 use the highest resolution setting on your phone. We'll let you know if the file isn't quite sharp enough before printing.
What if I don't know which paper to choose?
Send us a message with your photo and we'll recommend the right paper. It takes two minutes and makes a real difference to the result. See our papers →
What if the print doesn't look right?
We review every file before printing specifically to avoid this. If something goes wrong on our end we reprint at no charge. See our T&Cs for full details.
How do I frame my print?
Standard prints fit any off-the-shelf A4, A3, or A2 frame. Deckled edge prints need to be float-mounted — ask us and we'll explain how. We also offer the Bay Box Frame: a handcrafted teak frame that we mount and fit your print into ourselves — see framing options →
Can I order more than one print?
Absolutely. Add the quantity you need at checkout and email us each file separately with the order number and which file is for which size.
How long will my print last?
All our prints use archival pigment inks rated for 60+ years on display and well over a century in an album. Keep out of direct sunlight and your print will outlast you.
Ready to order — or still have a question?
We're a real person in Hout Bay, not a call centre. Message us anytime.
Send us a message